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This sample apology letter was sent from a company to a customer to deal with a case of very poor customer service. These letters must be sincere, or there is no point. It’s unfortunate that more companies don’t send such letters of apology to poorly served customers.

(print business Apology Letter on corporate letterhead paper) June 28, 20xx Ms. Rebecca Winston 2595 Dewdrop Circle Unit No. 29 Birmingham, AL 35233 Dear Ms. Winston: The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experienced last month with respect to the installation of your Internet high speed service. I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your May 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes which might have resulted in your letter being overlooked. Consequently, I have directed our Installation Group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software. Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with your first three months of high speed service free of charge. Therefore, your account will not be billed until October of this year. Ms. Quinlan, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. If you have any questions please don’t hesitate to call me at 205-754-9785. Yours in service, Paul Cordero Manager, Customer Solutions

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Letter of Apology – Definition

A letter of apology, or apology letter, is primarily written to try to salvage a relationship after the writer and/or their organization has made a mistake, or otherwise offended another party.

Apology letters are used for both personal and business situations.

It is important that letters of apology “ring true” with sincerity, or they will not be taken seriously by the recipient and will therefore fail.

Sample Apology Letters

The following letter of apology templates are real-life examples of the types of apology letters typically written in personal and business situations.

Apology Letter – customer service error (business).

Letter of Apology – to a neighbor or acquaintance (personal).

Real-Life Apology Letter Templates

The thing that makes the above two apology letter examples different from what you will typically find online is that they are “real-life templates”. In other words, they are complete, fully-formatted letters, written by professionals for actual real-life personal situations.

These are NOT your typical fill-in-the-blanks templates. They are complete letters that one can quickly learn from and adapt to fit one’s own situation.

When you need to write a letter of apology, or apology letter, it is always helpful to have some real-life samples that show you exactly how a professional writes a letter for a similar real-world situation.