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DAVID P. BRONWIN 12472 West Avenue, U17, Littlevale, CA 93543 (xxx) 894-3645 — davepbronwin@aela.com EMPLOYMENT OBJECTIVE Supervisory position in the field of maintenance and operations of equipment and/or facilities where I can apply the experience and knowledge gained over the past two decades. SKILLS — ABILITIES — KNOWLEDGE Over seven (7) years experience as a Materials Handler Supervisor responsible for planning, organizing, coordinating, and directing workers engaged in the maintenance and operations of equipment and facilities. Over ten(10) years experience as a Maintenance Supervisor responsible for analyzing, planning, coordinating, and supervising the work of staff engaged in the maintenance of equipment and facilities. Good knowledge of the principles, policies, practices, procedures, and strategies required to properly operate a comprehensive maintenance and operations program for equipment and facilities. Strong technical background in the fields of heavy mobile equipment repair and maintenance, transportation operations support, telecommunications systems installation and maintenance, and computer-based logistical support systems. Excellent knowledge of the theory and principles of operation of components, systems, sub-systems, and the ability to troubleshoot and diagnose problems, and identify and implement appropriate remedial action to put malfunctioning equipment and facilities back into action. Ability to communicate effectively both orally and in writing as they pertain to planning, assigning and supervising the work of staff and providing status reports to senior management. EXPERIENCE — TRAINING Materials Management Supervisor, Fort Edwards, CA (1998 to present). Ongoing planning, coordinating, training, and supervising the work of staff engaged in Technical Supply and the Basic Issue Items Warehouse. Planning, coordinating, and consulting with other supervisory staff on the priorities, task assignments, and work schedules of the maintenance staff. Participating with other supervisors in the preparation of budgets, staffing requirements, work schedules, estimates, and workplans for the efficient deployment of the maintenance workforce. Senior Maintenance Supervisor, 835th Supply Batallion, Van Nuys, CA (1994 to present). Planned, analyzed, and supervised all batallion maintenance activities including: the conduct of maintenance work, the preparation of reports and records, training and licensing of equipment operators, and parts flow monitoring and requisitioning. Conducted deficiency and failure analysis and troubleshooting, and recommended and developed new maintenance-related programs and procedures. Automotive Mechanic, Lewistown Auto Repair, Lewistown, CA (1990 to 1994). Spent two and one-half years learning all of the essential practices, theories and principles of the maintenance and repair cycle in the automotive repair and maintenance industry including: analyzing, diagnosing, troubleshooting, installing, repairing, overhauling and rebuilding major assemblies, their components and sub-components. Field Technician, Telecom Systems Inc., Palmridge, CA (1990 to 1992). Spent one year learning all of the essential practices, theories and principles related to the installation and maintenance of telecommunications systems and equipment in large buildings and homes including: installing, analyzing, troubleshooting, and repairing major components, systems, and subsystems. EDUCATION — QUALIFICATIONS Certified Electronics Technician (AC-19778). Diploma, Electronics and Computer Technology, Amtech College, San Diego, CA. Passenger car (C) Driver’s License. High school graduate, West Ridge Secondary School, Van Nuys, CA.

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Raymond Chadwick 1312 Woodward Ave., Ottawa, ON K3S 2Y8 (xxx) 232-7359 – raymondc@sympatico.ca EMPLOYMENT OBJECTIVE Senior Writer/Editor in the high-technology sector, to which I can offer over 10 years of experience as a copywriter and editor of creative marketing texts and technical documents. KEY SKILLS AND ABILITIES Flexible and adaptable writing style allows me to authoritatively write and edit many different types of copy ranging from: advertising, to news releases, to computer manuals, to business plans, among many others. Creative approach to all writing assignments that uses “outside of the box” thinking that results in unique and superior final products for clients. A proven team player who has headed-up and participated as a member of many successful creative teams over the years. Superior communications skills. A multi-tasker who is able to handle multiple assignments in parallel under tight deadlines. Am regarded by peers and supervisors as “hyper-productive”. Client friendly approach to all assignments continuously result in high levels of client satisfaction and repeat business. CAREER EXPERIENCE Senior Writer: Northland Networks Inc., Kanata, Ontario, (2005-present). Supervised a small creative team of writers and editors doing various assignments. Senior writer on the Corporate Annual Report, 2008 through 2010. Developed the in-house “Writing Standards and Procedures Manual.” Chaired the creative committee tasked with the design and content of the Corporate Web site. Wrote numerous high profile speeches for both the CEO and COO. General Assignment Copy-Writer: Ottawa News Inc., Ottawa, Ontario (1999-2005). Covered multiple city beats, from crime to social, and wrote copy as assigned. Wrote numerous feature articles for inclusion in the “Weekend Supplement.” Researched and wrote a major feature on “welfare fraud” that won numerous awards. Worked on numerous creative teams as both a writer and peer copy editor. Wrote advertising copy for corporate clients that didn’t have an in-house capability. EDUCATION Bachelor of Journalism, Carleton University, Ottawa, Ontario (1995-1998). Graduated with Honors and was approached about post-graduation employment by various newspapers. Was editor of the School of Journalism’s newspaper “The Truth” for my final two years. High School Graduation, Woodroffe High School, Academic Program, Ottawa, Ontario, (1990-1995). Editor of the school yearbook 1994 and 1995. President of “The Writers Club” from 1992 to 1995. Wrote and published “A Brief History of Woodroffe High.” OTHER INFORMATION Community: Actively involved in the annual Ottawa-Carleton “United Way Campaign” as Media Co-Ordinator from 2008 to present. Personal: Married with one child. Interests include: reading, writing, squash, running, golf, jazz, and woodworking.

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Lenore Hendricks 53 Chelsea Lane, Albany, NY 12459 (xxx) 323-5982 — lenoreh@yahoo.com EMPLOYMENT OBJECTIVE Customer Service Manager in the air transportation sector where my 12 years of progressive experience in the industry can add value to a customer-centric team. SKILLS AND ABILITIES Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter. Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong. Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others. Knowledgeable and experienced in airline operations. Possess a strong combination of training and experience in the industry. WORK EXPERIENCE Customer Relations Supervisor: NorthSouth Airlines Ltd., Albany, NY (2008-present). Managed a team of 18 customer service personnel in a multi-base operation. Headed up a customer-service fact-finding team that surveyed existing personnel and benchmarked competitors to develop the basis for the company’s new program. Served as company representative on the Airport Operations Committee where airlines and airport management discuss mutual customer service concerns. Trained over 30 senior operations and customer service staff on the use of the company’s new customer relationship management database. Was named “Customer Service Advocate” for the years 1999 and 2000 and was cited in a major industry magazine as the “… ideal customer service employee”. Customer Service Agent: AirService Links Inc., New York, NY (2000- 2008). Dealt with customer service concerns and complaints, by phone and in-person. Trained new staff on the use of reservations and flight management software. Worked my way up from trainee to senior agent in less than three years. Developed a new customer-complaint management system that is still in use. Served as a member of the “Customer Service Encounter Group.” Worked with marketing staff on a major project to “define our customers”. EDUCATION Diploma in Customer Relations, Wilson Business School, Montpelier, VT (2006-2007). This intensive course focused on the airline and hotel industries and involved practical work terms with two companies. I finished 3rd overall out of 47 students. Graduate of Westway High School, Business, Montpelier VT, (2002-2005). Worked my way through school as a passenger agent at the local airport. In senior year was voted “Most Enterprising Senior” as a result of my extensive charity fund-raising. OTHER INFORMATION Am well known as a hard worker that gets along with everyone. Personal interests include skydiving, mountain biking, jazz and Japanese flower arranging.