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Top 8 ECommerce Tools

ECommerce Tools That Will Get Your Business Online

People with the entrepreneurial spirit come up with great ideas, but then sometimes encounter technological and psychological barriers that stop them implementing these ideas. You may have turned your enthusiasm to eCommerce a few years ago, but then found it all too complicated and just given up. If this is the case, try again. There are many new eCommerce tools available now that will make your online enterprise a lot easier to set up.

You don’t have to be a computer genius to get an eCommerce shop going. In this review, you will read about eCommerce platforms, services, software, and shopping cart solutions. It takes time to get familiar with new systems, but this roundup of eCommerce solutions has done some of the groundwork for you by narrowing your search to the eight top eCommerce tools currently available.

1) Recurly

Getting people to subscribe to a service is a great way to tie in repeat business automatically. Services like investment tip sheets, diet plans, exercise regimes, and lifestyle coaching can be charged with monthly or yearly repeat billing. If that’s the type of business you are in, you should look into Recurly, an eCommerce platform specifically serving subscription businesses. They have credit card verification methods that minimize any impact you might suffer from fraud, and their confirmation procedures reduce incidences of canceled payments and chargebacks.

2) Shopify

Shopify offers a complete eCommerce solution. This platform hosts and helps you build your website, provides an online shopping cart, and processes payments. You can interface your Shopify site with PayPal and many other payment processing systems. Shopify integrates some of the best eCommerce software, and it has pretty much covered all the eCommerce tools you will need. They even offer an interface that enables you to use a Shopify screen instead of a point of sale (POS) system if you have a brick-and-mortar business as well as an online outlet.

3) Vendio

Vendio is very similar to Shopify, and you will need to examine each of their websites to decide between the two. Vendio places more stress on the fact that you can sell on eBay, Amazon, and Facebook through its system. You can do that with Shopify, too, but you have to dig a little deeper through its presentation to find this information, suggesting that Vendio gives those services a little more priority than Shopify.

4) Sift Science

Fraudsters win by gaming the eCommerce world—getting goods delivered and then demanding refunds from their credit cards without returning anything. A credit card refund, called a chargeback, can be made without your permission, and if you get hit with too many of them, credit card companies will withhold a large chunk of your revenue for a time. If the chargebacks continue, they will refuse to deal with you, and your business will be finished. Sift Science is a fraud detection system that analyses shoppers’ habits and prevents fraudsters from buying from your site. This will protect you from excessive chargebacks and unpaid deliveries. This eCommerce solution integrates with Shopify.

5) Google Adwords

Google offers a chance to get ahead in the search engine optimization game, right to the top of search results. This method is called Google AdWords. You may not be interested in paying for your slot on Google’s results, but signing up for Google AdWords is free. You can use it to research what keywords are popular at the moment. So, it is a useful eCommerce tool even if you never actually use it for advertising.

6) Open Cart

At first glance, Open Cart seems to be just an online shopping cart. However, it isn’t just that; it is a comprehensive eCommerce platform like Shopify and Vendio. Just like those other two eCommerce solutions for instant online shops, Open Cart integrates with payment processing and shipping companies such as PayPal and FedEx. If you already have your own domain and hosting package, Open Cart has one big advantage over Shopify and Vendio—it’s free.

7) Zendesk

Zendesk is a customer relationship management (CRM) system. CRM systems enable you to chat with potential customers to answer their questions about your products, and then you can provide support and help through those systems for after-sales service. Zendesk isn’t an eCommerce platform—you will still need an eCommerce solution, such as Vendio or Shopify, that has an online shopping cart included. Zendesk is more of an eCommerce service that you could add to your existing online store. This eCommerce tool can be integrated with Shopify.

8) IDChecker

IDChecker, like Sift Science, is an eCommerce tool for fraud prevention. This eCommerce service includes document and face scanning, which is performed through the buyer’s webcam. As with Sift Science, the motivation for integrating IDChecker into your online shop is to reduce the damage of chargebacks. A main benefit of IDChecker is its scalability and effectiveness for enterprises of all sizes.

Solutions

Starting an online business is an exciting venture, and you should take time to read through the descriptions of Shopify, Vendio, and Open Cart to see which of these three eCommerce platforms would work best for your products. If you sell subscriptions to your services, then you should consider Recurly for your billing method. Sift Science and IDChecker provide essential eCommerce services to prevent chargebacks and keep your business running. Google AdWords will help you analyze your market and target your advertising. Finally, eCommerce tools like Zendesk will encourage nervous shoppers to buy and increase word-of-mouth recommendations by making sure you help buyers fix problems with your products. Your eCommerce strategy just got a lot easier to plan.

Filed Under: Business Tagged With: resources, rw, small business

Top 5 Web Development Tools

Awesome web development tools to give your website an edge

Developing a new website for your business is an exhilarating experience. You need to work through designs for all the pages your site needs and decide how visitors will move from one page to another. You may decide to pay for expert skills for the design, the build, or both. Custom web development is a fairly straightforward task, thanks to the wide range of web services and tools now available. You can do the web development and design yourself or use web development services. Whichever path you choose depends on your confidence and your computing skills.

A number of web services now offer online templates that automate the web development and design process, making custom web development a task that anyone can perform. Consider the web development tools outlined in this review before you decide whether you can tackle the job yourself.

1) Balsamiq

Balsamiq may influence your decision about whether to perform your own web development and design. This easy-to-use web service enables you to create mock-ups of your webpages. If you want to have the program on your computer so you can work with it offline, Balsamiq offers a downloadable version. Nowadays, you have to produce several different versions of your site because people may access it from desktop and laptop computers as well as smartphones. The mobile versions of your webpages will require different layouts because a phone screen is much smaller than a laptop screen. This makes custom web development a little more complicated than it was a few years ago. Creating mock-ups of your pages before the final build means you can test their appearance and get feedback from others on the look and feel of your new site before you go to the trouble of building it.

2) 99 designs

If you aren’t going to do your own web development and design, you need to find someone to do it for you. 99 designs enables web designers to showcase their abilities and pitch for work. You fill out an online form with your requirements and specify how much you are willing to pay. This information is then accessible to freelance web designers, who come up with a pitch and post their ideas for your project. The competition closes after seven days, and you pick the design you like the best. Don’t forget to specify that you need SEO web development, because that will get you search engine-friendly web services built into the submitted designs.

3) Amazon

You probably know Amazon as an online retailer. The company extended its platform from selling books to creating a marketplace for a wide range of products. Selling online requires many specialized web services, not just web development and design. For example, you will need a shopping cart and some form of payment processing. Amazon Web Services helps users of the Amazon platform set up their online shops through a series of web development tools. You can create your own pages online with the Amazon templates, which simplifies the decisions that must be made in custom web development. Amazon is highly experienced at web marketing, so you can be sure that its templates include search engine optimization, thus guaranteeing SEO web development for your enterprise. Another advantage of Amazon Web Services is that the company is so well known; plenty of blogs and web development and design advice sites can give you tips specifically related to using Amazon Web Services. Some small businesses, however, may find Amazon’s standardized design procedures too restrictive for their needs.

4) Wufoo

If you like the idea behind Amazon Web Services but want a little more originality in your web development and design, take a look at Wufoo. This company offers web development services similar to Amazon’s in that you can create your own pages using templates. However, one big limitation in Wufoo’s web development tool is that it is restricted to producing forms. Forms can be used not just to input data but also to display it. If you have a catalog of products, you can set up input forms that only you can access and then construct the main product pages of your site as forms to display search results based on the data you input into your database. But not every website needs input forms, and those that do have forms also need other pages that are not centered on forms. However, you can integrate your Wufoo forms into an Amazon shop. Websites are more than just the layout you see in the browser. Often there are complicated behind-the-scenes programs and databases at work in a webpage. Wufoo generates all these programs for you. Handling forms input, storing the input data, and accessing it is a complicated programming task, so if you need forms on your site, look into Wufoo.

5) Swiftype

Swiftype won’t help you with your web development and design, as it isn’t a web development tool; however, it is a search facility that you can integrate into your website. A search facility is more complicated than just an input field labeled “Search.” The search engine needs to index the site and record keywords against different points in your webpages. Swiftype stores this information on its own server, and the Search button on your site prompts a call to a program on its computer. This may slow the response of the search, depending on the performance of the Swiftype computer and the speed of the Internet connection when a user tries the function.

Considerations

If you are completely new to web development and design, Amazon Web Services is probably the best solution for your custom web development project. The limitations of design decisions in this system will actually help you get the job done, and the automatic integration of a shopping cart and payment processing simplifies the work you need to do to get your online shop running. If you don’t need to collect payments through your website but have a lot of products to display, you might be more interested in Wufoo’s web development services, where you get more design options but fewer services. The prototyping facilities of web development tools such as Balsamiq will enable you to test the usability and visual appeal of your planned webpage layouts. Remember to create mobile-friendly versions of all your pages, and check them out on a range of devices before settling on your design.

Filed Under: Business Tagged With: resources, rw, small business

Top 6 Online Tools for Operations

Operations management is the process of running the day-to-day functions of your business. Although these functions tend to be the main activities of a business, most small-business owners tend to slip into a routine and rarely examine these tasks to form an operations strategy. Taking just a little time to consider these things will enable you to identify operational weaknesses in your organization and start to think about what tools could assist you in improving the efficiency of your business processes.

New, cloud-based services can help any business save money and improve efficiency through proper operations management. You don’t have to be an online business to benefit from these online tools for operations. Take a look at this list of the latest tools for operations, and see whether any of these would fit your business’s needs.

1) Yammer

“Collaboration” is a buzzword in business at the moment. Basically, it means keeping team members informed. In the old days, managers would send endless streams of memos to keep everyone informed. The most recent method of collaboration is based on email systems. Yammer is a business collaboration platform that mimics social media sites like Twitter and Facebook. Yammer is a cloud-based service, so your employees out in the field, such as the sales team, can access the network on their smartphones. You can also integrate the applications you use in your day-to-day operations. As Yammer is all about business collaboration, very small businesses would probably not find a social network like Yammer suitable for their operations strategy.

2) Carbonite

One service that no business should overlook is data backup. If your laptop gets stolen or your hard drive crashes, the loss of data could ruin your business. Carbonite is one of many cloud-based services specializing in data storage. A major benefit of Carbonite is that it is affordable and scalable. It is not one of those tools for operations that suit only multi-employee businesses. Sole traders and small businesses also need to build data recovery into their operations strategy, and Carbonite has a range of plans to suit all business sizes.

3) Trello

Trello is a business collaboration tool that could also be used by a sole trader for operation organization. The user assembles all the information for a project onto a board, which can then be accessed by others; it is a way of allocating tasks to a team or just gathering all your thoughts in one place. Because Trello is a cloud-based service, the boards you create can be accessed from any other device, including a tablet or a smartphone. So, if you are a decorator or a handyman, you can compose a library of guides and checklists at home or at the office and then access that information when you are out on site. Trello combines many tools for operations, such as a calendar for scheduling and a method for centralizing project documentation.

4) NetSuite

NetSuite is a big system that covers all operations management for a company. Its tools for operations include an enterprise resource planning (ERP) system that covers financial functions, such as accounting, financial planning, order management, invoicing, and bill paying. The NetSuite ERP system is the world’s most implemented cloud-based service for operations management. It enables you to track inventory, order supplies, and write sales orders. The system also helps you ship packages and issue invoices to customers. The company also offers a customer relationship management (CRM) module that controls the customer contact aspects of operations management. NetSuite isn’t designed for small businesses—the NetSuite website only mentions midsize businesses and enterprises—so the product is less suitable for entrepreneurs and small businesses.

5) Deputy

Deputy is one of the tools for operations in this list that focuses on the workforce management aspects of your operations strategy. This is a cloud-based service, so information you post in your Deputy system can be accessed from mobile devices—making it a business collaboration platform as well as a scheduling and task allocation system. The operations management functions of Deputy are comprehensive. Nevertheless, sole traders or small partnerships probably wouldn’t benefit from the team management and business collaboration aspects of the system enough to justify Deputy’s expense. Consultancies and agencies, however, would find this a useful tool for operation organization.

6) AOMi

AOMi stands for Active Operations Management International, but you don’t need to be a multinational to run your operations management through this system. The “international” part of the name just refers to the fact that the company is active in many different countries. AOMi is probably the most targeted of the tools for operations in this list in that it doesn’t focus on business collaboration or form part of an ERP system. It is specifically targeted at supporting operations management. The AOM methodology focuses on staff allocation and goal setting. Many businesses overlook the concept of capacity when planning their operations strategy. AOMi starts with HR capacity, including the availability of in-house skills and outsourced services. If your business has many employees, or if you operate with independent contractors to fulfill your orders, you would benefit from the performance and resource utilization capabilities of this system.

Considerations

As you work through this list of reviews of tools for operations, you will probably see immediately which of these systems match the needs of your business. If you are a sole trader or a small business with very few employees, you probably wouldn’t need the business collaboration features of some of the products in this list. Some of the systems reviewed here, such as NetSuite and AOMi, are better suited to midsized companies with a number of employees and sales activities to track. Other services, such as Trello or Carbonite, fulfill operations management needs of all sizes of businesses.

Filed Under: Business Tagged With: resources, rw, small business

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