735 Lacroix Street, Saint-Laurent, QC, H1S 2G8
Cel: (xxx) 459-1275 firstname.lastname@example.org
Regional manager position in the retail services sector in which my 12+ years of value-added experience as a customer-service-focused team leader will be a valuable asset.
Key Strengths, Skills, and Abilities
Strong team builder and team leader in a customer service environment. Excellent ability to communicate effectively with both customers and staff. Proven ability to manage a complex business in a multi-tasking environment. Highly organized, with superior problem-solving and analytical abilities. Significant experience in successful recruiting, staffing, and training. Fluently bilingual in both English and French (oral and written).
Management Experience General Manager and Franchise Owner/Operator, Automan Inc., Montreal, QC (2005-2011)
Owned, operated, and managed two Automan franchises in the Montreal area. Performed as General Manager of both locations, responsible for all aspects of business operations including: customer service, recruiting and staffing, marketing and promotion, technical operations, and administration and finance. A consistent annual winner of Automan’s Gold Level Award for excellence in management and operation of a franchise.
Area Operations Manager, Automan Inc., Montreal, Que., (2000-2004).
After a brief stint as a Store Manager in Ottawa, Ont. (1999-2000), was promoted to Area Operations Manager in the Montreal office of Automan Inc. During that period I oversaw all aspects of Automan Inc. franchise operations in the Montreal, Quebec City, and Toronto regions.
Building Manager, Branson Properties Group, Ottawa, Ontario, (1996-1998)
As resident manager, supervised the management, maintenance, and ongoing upkeep of 35 residential units and 3 commercial properties. The position required daily interaction with tenants, contractors, and trades people, often involving customer service issues and dispute resolution.
Education, Training, Awards
Outstanding Service Award, Automan Inc., Montreal, Que., (2007 and 2008).
Certified Management and Staff Trainer, Automan Inc., Train-the-Trainer Program (2004).
President’s Award for Top Store, Automan Inc., Montreal, Que. (2002).
Recreation Leadership Program, Algonquin College, Ottawa, Ont. (2000-2001).
Married with no children.
Community involvement includes coaching in a minor football league.
Interests and activities are: computers, reading, hockey, hiking, and bicycling.