1312 Woodward Ave., Ottawa, ON K3S 2Y8
(xxx) 232-7359 – firstname.lastname@example.org
Senior Writer/Editor in the high-technology sector, to which I can offer over 10 years of experience as a copywriter and editor of creative marketing texts and technical documents.
KEY SKILLS AND ABILITIES
Flexible and adaptable writing style allows me to authoritatively write and edit many different types of copy ranging from: advertising, to news releases, to computer manuals, to business plans, among many others.
Creative approach to all writing assignments that uses “outside of the box” thinking that results in unique and superior final products for clients.
A proven team player who has headed-up and participated as a member of many successful creative teams over the years. Superior communications skills.
A multi-tasker who is able to handle multiple assignments in parallel under tight deadlines. Am regarded by peers and supervisors as “hyper-productive”.
Client friendly approach to all assignments continuously result in high levels of client satisfaction and repeat business.
Senior Writer: Northland Networks Inc., Kanata, Ontario, (2005-present). Supervised a small creative team of writers and editors doing various assignments. Senior writer on the Corporate Annual Report, 2008 through 2010. Developed the in-house “Writing Standards and Procedures Manual.” Chaired the creative committee tasked with the design and content of the Corporate Web site. Wrote numerous high profile speeches for both the CEO and COO.
General Assignment Copy-Writer: Ottawa News Inc., Ottawa, Ontario (1999-2005). Covered multiple city beats, from crime to social, and wrote copy as assigned. Wrote numerous feature articles for inclusion in the “Weekend Supplement.” Researched and wrote a major feature on “welfare fraud” that won numerous awards. Worked on numerous creative teams as both a writer and peer copy editor. Wrote advertising copy for corporate clients that didn’t have an in-house capability.
Bachelor of Journalism, Carleton University, Ottawa, Ontario (1995-1998).
Graduated with Honors and was approached about post-graduation employment by various newspapers. Was editor of the School of Journalism’s newspaper “The Truth” for my final two years.
High School Graduation, Woodroffe High School, Academic Program, Ottawa, Ontario, (1990-1995). Editor of the school yearbook 1994 and 1995. President of “The Writers Club” from 1992 to 1995. Wrote and published “A Brief History of Woodroffe High.”
Community: Actively involved in the annual Ottawa-Carleton “United Way Campaign” as Media Co-Ordinator from 2008 to present.
Personal: Married with one child. Interests include: reading, writing, squash, running, golf, jazz, and woodworking.
53 Chelsea Lane, Albany, NY 12459
(xxx) 323-5982 — email@example.com
Customer Service Manager in the air transportation sector where my 12 years of progressive experience in the industry can add value to a customer-centric team.
SKILLS AND ABILITIES
Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter.
Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
Knowledgeable and experienced in airline operations. Possess a strong combination of training and experience in the industry.
Customer Relations Supervisor: NorthSouth Airlines Ltd., Albany, NY (2008-present).
Managed a team of 18 customer service personnel in a multi-base operation. Headed up a customer-service fact-finding team that surveyed existing personnel and benchmarked competitors to develop the basis for the company’s new program. Served as company representative on the Airport Operations Committee where airlines and airport management discuss mutual customer service concerns. Trained over 30 senior operations and customer service staff on the use of the company’s new customer relationship management database. Was named “Customer Service Advocate” for the years 1999 and 2000 and was cited in a major industry magazine as the “… ideal customer service employee”.
Customer Service Agent: AirService Links Inc., New York, NY (2000- 2008).
Dealt with customer service concerns and complaints, by phone and in-person. Trained new staff on the use of reservations and flight management software. Worked my way up from trainee to senior agent in less than three years. Developed a new customer-complaint management system that is still in use. Served as a member of the “Customer Service Encounter Group.” Worked with marketing staff on a major project to “define our customers”.
Diploma in Customer Relations, Wilson Business School, Montpelier, VT (2006-2007).
This intensive course focused on the airline and hotel industries and involved practical work terms with two companies. I finished 3rd overall out of 47 students.
Graduate of Westway High School, Business, Montpelier VT, (2002-2005).
Worked my way through school as a passenger agent at the local airport. In senior year was voted “Most Enterprising Senior” as a result of my extensive charity fund-raising.
Am well known as a hard worker that gets along with everyone. Personal interests include skydiving, mountain biking, jazz and Japanese flower arranging.
2954 Brunswick Blvd., Apt. 709, Omaha, NB 45209
(xxx) 825-3783 — firstname.lastname@example.org
Senior Administrative Assistant in a dynamic high-technology company where my superior organization and communications skills in the industrial sector can add value.
KEY STRENGTHS AND SKILLS
Organizational: Very well organized and comfortable working in a multi-tasking project-oriented environment. Known as a “highly organized and productive employee”.
Communications: Above average verbal and written communication abilities. A highly effective team player that understands the value of working together towards a common goal.
Training: Experienced and effective at training new employees and co-workers alike. Possess a natural teaching ability for which I have been complimented many times, both by my trainees and my supervisors.
Functioned as a member of a team responsible for developing a new customer service manual that was later adopted and used by all customer service employees. Worked directly for the CEO and managed his meeting time, speaking engagements, and travel commitments to minimize conflicts and optimize his productive time. Managed the day-to-day work of three employees in the company’s executive office and ensured that they met their time and production targets. Represented the executive branch on the plant Health and Safety Committee and served as its Deputy Chairperson for over two years. Frequently trained new administrative support staff, and was often called upon to teach co-workers how to use newly acquired software programs.
EDUCATION AND TRAINING
Bachelor of Arts, Social Sciences, Northvale College, Omaha, Nebraska (2000-2003).
Was active in athletics including volleyball and basketball. Served as a reporter for the Campus newspaper during my final two years. Made the Dean’s Honor Roll every year.
Time Management in Dynamic Environments, Training Dynamics Ltd., Omaha, Nebraska (weekly, Jun. – Dec. 2007). At my own initiative and expense, I attended this comprehensive and challenging course one-half day per week for six months and made up the lost work time in the evenings and on weekends.
RECENT WORK EXPERIENCE
Dynamo Batteries Ltd., Omaha, Nebraska (2006-present)
Executive Assistant to the CEO and Manager of the Executive Office. Respected and well-liked by management and co-workers and always received superior job evaluations.
Admiral Corporation, Omaha, Nebraska (2003-2006)
Administrative assistant to the Director of Communications. Organized press briefings, hired contract writers, and drafted news releases for review by management.
PERSONAL INFORMATION Married, no children. Enjoy reading, aerobics, gardening, and classical music.