Poorly written promotions backfire
A browse through the site Engrish.com will highlight the frequently amusing mistakes foreign companies make when trying to tackle English in their promotional material. The many Far-Eastern production companies that Engrish.com derides are owned and staffed by non-English speakers who have no knowledge of their translators’ abilities and qualifications. British, American, Canadian, New Zealand, and South African companies, however, do not have these disadvantages and should take care that their written communications are properly spelled and grammatically correct. Poorly written articles and advertisements cause businesses to lose customers, and this can diminish a company’s profit line.
A 2013 study by Global Lingo found that 59 percent of British speakers disregarded the products of companies that had spelling mistakes in their advertising and on their websites. In the Global Lingo survey, 74 percent of respondents said that they noticed spelling and grammatical errors on webpages. The survey found the commercial impact of poor spelling and grammar was particularly severe for foreign companies that posted badly translated copy, with 82 percent of respondents ceasing to browse on poorly translated websites.
Poor spelling and grammar undermine credibility. Shoppers are less prepared to trust their credit card details to people with low standards. Company websites riddled with spelling errors create distrust in the company’s ability to keep private credit card and personal information secure. Online daters are also among those who value good grammar. A study found that 43 percent of people who used online dating websites found bad grammar to be off-putting, with 35 percent considering good grammar an attraction. So, it seems grammar is crucial to both your business and personal relationships.
Online retailers put their staff under pressure to produce cost-effective copy. Many may balk at the cost of sending staff to training courses to improve the standard of their written English. The lost man hours alone are a disincentive to enroll staff in training. There are, however, a few alternatives that businesses of different sizes may find viable for their specific needs and standards.
Companies with small or highly elastic volumes of written output might better utilize their budgets by outsourcing all their editing and proofreading needs to an online service. These services can be accessed from anywhere in the world without having to rely on the postal service.
Alternatively, companies can train staffers in grammar, editing, and proofreading so they can write more effectively from the start. These workers would not need to take time out of their regular working life to travel away to a training college; they can enroll in an online grammar course. The courses offered by this site cost just 39 USD dollars per person, with discounts offered to corporations based on volume. Staff members can access the training from their regular office desk without having to excuse themselves from the business for days at a time.
If your company has not started to improve the grammar skills of its staff, it is probably losing online sales and damaging its credibility. The World Wide Web is your company’s shop window. Do not leave it streaky.